Privacy Policy

Last updated: 26 July 2026

Solar Art ("we", "us", "our") respects your privacy. This policy explains what information we collect, why we collect it, and how we handle it.

- Who we are

Solar Art provides solar energy consultation, supply and installation services in Pakistan.

Address: 626-L, Johar Town, Lahore, Pakistan

Email: info@solarart.pk

Website: www.solarart.pk

- Information we collect

When you contact us — by WhatsApp, phone, email, our website form, or in person — we may collect:

- Your name

- Your phone number and WhatsApp number

- Your email address, if you provide it

- Your city, area, or installation address

- Details about your property (type of building, roof space, shade conditions)

- Details about your energy needs (monthly electricity bill, appliances, number and size of air conditioners, desired backup hours, budget range)

- The content of messages you send us

- Photographs or documents you choose to share with us, such as an electricity bill or site photos

We only collect information that is needed to answer your enquiry, prepare a quotation, or carry out an installation.

-How we use your information

We use your information to:

- Reply to your enquiries and answer your questions

- Assess your requirements and recommend a suitable solar system

- Prepare and send you a quotation

- Arrange site surveys, installation and after-sales service

- Keep records of our customers, quotations and projects

- Contact you about your enquiry or existing project

- Improve our services and our customer communication

We do not sell your personal information to anyone.

-Automated WhatsApp assistant

We use an automated assistant on WhatsApp to respond to enquiries quickly and to collect the details needed for a quotation. Messages you send to our WhatsApp business number may be processed by this automated system, including by third-party technology providers acting on our behalf (such as messaging and artificial-intelligence service providers). A member of our team can take over the conversation at any time, and you may ask to speak with a person at any point.

-Sharing your information

We may share your information only with:

- Members of our own team who work on your enquiry, quotation or installation

- Service providers who help us operate our business, such as messaging platforms, cloud storage, spreadsheet and customer-record systems, and automation or AI providers, who process information on our behalf

- Suppliers or subcontractors where necessary to fulfil your order or installation

- Government bodies, utilities or regulators where this is required for approvals or by law

-Storing your information

We keep your information for as long as needed to serve you and to maintain proper business records. Enquiry and quotation records may be kept so that we can follow up with you and honour warranties on completed installations. We take reasonable steps to protect your information from loss, misuse and unauthorised access.

-Your choices

You may:

- Ask us what information we hold about you

- Ask us to correct information that is wrong

- Ask us to delete your information, where we are not required to keep it

- Ask us to stop sending you marketing or follow-up messages

- Stop receiving WhatsApp messages from us at any time by telling us to stop

To make any of these requests, email info@solarart.pk.

-Children

Our services are intended for adults. We do not knowingly collect information from children.

-Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.

-Contact us

If you have any questions about this policy or how we handle your information, please contact us:

Solar Art

626-L, Johar Town, Lahore, Pakistan

Email: info@solarart.pk

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Note: this policy is provided as a practical starting point written for Solar Art's actual operations. It is not legal advice. If you want certainty about compliance with any specific law, have a lawyer review it.